Professional Sales Techniques Certificate, Bourne Griffiths, Vietnam, 08-00
Reception and Customer Service Certificate, Bourne Griffiths, Vietnam, 02-98
Languages, English, Cantonese, and Vietnamese
High school Diploma, Saigon-Vietnam
Skills
Computer Skills: Window XP Photoshop, Microsoft Words and Excel.
SUMMARY OF QUALIFICATIONS
• 3 years of International Hospitality Hotel/Resort and Spa. Responsible in general operations through-out the resort and spa, maintain the resort in good service and business development, setting up and creating new development divisions (i.,e event management, training, hotel supplies, tourist information centre), self-design all activities within the resort such as “daily eco-tour, islands tour, local language teaching for hotel guests, cooking class, yoga and taichi class…etc”, working closely with marketing director for resort seasonal promotions, keep good relationship with media government guests, suppliers and contractors.
• 11 years of International Hospitality Services Apartment. Monitor the front office operations (reception, front office cashier, telephone operator, bellboy, guest relations, driver, airport representatives, transportation, in house service training, check in and check out, handling guest complain, assist in sale for walk-in guests.
• 2 years of International Business Centre experience. Interpreter, photocopying, faxes services, sales, telephone operator, secretary, administrative, meeting room arrangement.
Excellent work ethic, Loyal, on time, reliable, strong, energetic, persistent to beat deadlines, and motivated to do the best job possible.
RECENT WORK
Knight on Wyndham Service Apartment, Hong Kong, 02-10/06-10
South Chinese Cosmetic Group Elemis Day Spa, Hong Kong, 04-08/01-10
Life Wellness Resort and Spa Quy Nhon City, Vietnam, 11-05/06-06
The Landmark Office and Residential Property, Ho Chi Minh City, Vietnam, 07-95/10-05
Tecasin Business Centre, Ho Chi Minh City, Vietnam, 09-93/06-95